Frequently Asked Questions
LORA garments are available here at our loraistanbul.com online store, besides here, you can find LORA in our stockists. Please see the Stockists page for more information.
Yes, you can place an order as a guest. However, if you create an account, you get the opportunity to save shipping and billing addresses in the address book, you will be able to view your order history and you can find tracking numbers for current orders. Also, you can get our exclusive offers just for our subscribers.
You can see the prices depending on your country’s currency.
We accept Visa, MasterCard and all other major credit cards, via the IYZICO checkout gateway.
You can contact us by filling the form at Contact page or by sending an e-mail to firstname.lastname@example.org and our customer service team will get back to you as soon as possible. Please allow up to 24 hours for a reply. Our customer service team is available online 5 days a week, Monday – Friday, and work across different time zones for our international customers. Any enquiries sent on the weekends or public holidays will be responded to the following business day.
On each product page you can find all the individual garment fit notes with our standard size chart.
We welcome all new customers to LORA with one time discount of 10%. In order to get this discount, you have to subscribe to our newsletter and confirm your email address.
We offer global shipping with a flat rate standard to all destinations besides Russia. Packages will be sent from our central warehouse in Istanbul. See Shipping page for more information.
We dispatch Ready-To-Wear orders usually within 2-5 days. Please note that during sale periods our dispatch time can be longer. See the Shipping page for more information.
All USA orders will not be liable for additional duties if the total order value is below $800 USD.
All EU orders will not be liable for additional duties and taxes, if the order is sent from our EU warehouse.
All orders outside of the EU (excluding USA) may be liable for additional duties and taxes that will be due at the point of or after delivery.
We offer worldwide free shipping!
Definitely. We do not store any credit card details nor do we share your personal information with any third party.
If the request is made within 14 days of arrival of the package and meets our return policy, you can exchange or return your order. All returns need to be sent to our warehouse in Istanbul, Turkey.
See the Returns & Exchanges page for more information.
We strive to ensure all items sold are of the highest standard and quality. However, if you have a concern with a faulty or damaged item, please contact us straight away at email@example.com so we can review the matter.
All Pre-Order products have estimated delivery dates on the product pages.
All sale items are final sale, returns on sale items will not be accepted.
Yes, we offer both store credits and exchanges. LORA offers an E-GIFTCARD for the return amount which will never expire. Once a store credit has been processed this is unable to be reversed for a refund of alternative return method.
Please allow 5-7 business days for returns processing once your return orders arrival back to our warehouse.