CONDITION OF RETURNS
You have 14 days from the delivery date to return your order. If 14 days have gone by since your order was delivered, we cannot offer you a refund or exchange.
All returns are free of charge.
To be eligible for a return, your item must be unused and in the same condition that you received it. Any products returned back to us with damaged, cannot be refunded or exchanged. It must also be in the original packaging with the tags and labels attached.
Re-pack the item(s) in an appropriate bag or in the delivery bag.
Send us an email to info@loraistanbul.com with your return request.
Our team will send you a DHL barcode for your return.
Book a pick-up with DHL and hand over your package using the documents and instructions.
Once your return has been processed, you will be notified via email.
Returns from outside of Turkey (Worldwide) - DHL
Returns from Turkey - Yurtiçi Kargo 1083524061
Refunds
Our return process takes up to 2-5 days from when we receive back your items. Refunds will be made in 2-5 days after your return is received and inspected. Refunds are not available on any final sale or bundle items.
Please be patient with the refund process since the return will stay in customs for few days.
Exchanges
We offer exchanges. Please send an email to info@loraistanbul.com about your exchange request and our team will assist you.