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You have 14 days from the delivery date to return your order. If 14 days have gone by since your order was delivered, we cannot offer you a refund or exchange.

All returns are free of charge.

To be eligible for a return, your item must be unused and in the same condition that you received it. Any products returned back to us with damaged, cannot be refunded or exchanged. It must also be in the original packaging with the tags and labels attached. 

Please make sure all return packages are sent with a trackable, insured service and items are well packaged.
Once we receive the item, you will be refunded within 5-7 business days to the original payment method. We will immediately notify you on the status of your refund after inspecting the item. When we process the refund, we will return the price stated on our website at the time of the purchase.
LORA reserves the right to reject any returned items without approved authorization. If your return is rejected, you will be notified via email.
Return Instructions 

Re-pack the item(s) in an appropriate bag or in the delivery bag.

Send us an email to with your return request.

Our team will send you a DHL barcode for your return. 

Book a pick-up with DHL and hand over your package using the documents and instructions.

Once your return has been processed, you will be notified via email.

Returns from outside of Turkey (Worldwide) - DHL 

Returns from Turkey - Yurtiçi Kargo 1083524061


Our return process takes up to 2-5 days from when we receive back your items. Refunds will be made in 2-5 days after your return is received and inspected. Refunds are not available on any final sale or bundle items. 

Please be patient with the refund process since the return will stay in customs for few days. 


We offer exchanges. Please send an email to about your exchange request and our team will assist you.



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Frequently Asked Questions