PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as“Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers) email address, and phone number. We refer to this information as“Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). In addition it is also used for advertising and retargeting purposes.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at email@example.com
Frequently Asked Questions
LORA garments are available here at our loraistanbul.com online store, besides here, you can find LORA in our stockists. Please see the Stockists page for more information.
Yes, you can place an order as a guest. However, if you create an account, you get the opportunity to save shipping and billing addresses in the address book, you will be able to view your order history and you can find tracking numbers for current orders. Also, you can get our exclusive offers just for our subscribers.
You can see the prices depending on your country’s currency, but at the checkout your credit card will be charged in USD.
We accept Visa, MasterCard and all other major credit cards, via the IYZICO checkout gateway.
You can contact us by filling the form at Contact page or by sending an e-mail to firstname.lastname@example.org and our customer service team will get back to you as soon as possible. Please allow up to 24 hours for a reply. Our customer service team is available online 5 days a week, Monday – Friday, and work across different time zones for our international customers. Any enquiries sent on the weekends or public holidays will be responded to the following business day.
On each product page you can find all the individual garment fit notes with our standar size chart.
We welcome all new customers to LORA with one time discount of 10%. In order to get this discount, you have to subscribe to our newsletter and confirm your email address.
We offer global shipping with a flat rate standard to all destinations besides Russia. Packages will be sent from our central warehouse in Istanbul. See Shipping page for more information.
We dispatch Ready-To-Wear orders usually within 2-5 days. Please note that during sale periods our dispatch time can be longer. See the Shipping page for more information.
All USA orders will not be liable for additional duties if the total order value is below $800 USD.
All EU orders will not be liable for additional duties and taxes, if the order is sent from our EU warehouse.
All orders outside of the EU (excluding USA) may be liable for additional duties and taxes that will be due at the point of or after delivery.
We offer worldwide free shipping!
Definitely. We do not store any credit card details nor do we share your personal information with any third party.
If the request is made within 14 days of arrival of the package and meets our return policy, you can exchange or return your order. All returns need to be sent to our warehouse in Istanbul, Turkey.
See the Returns & Exchanges page for more information.
We strive to ensure all items sold are of the highest standard and quality. However, if you have a concern with a faulty or damaged item, please contact us straight away at email@example.com so we can review the matter.
All Pre-Order products have estimated delivery dates on the product pages.
All sale items are final sale, returns on sale items will not be accepted.
Yes, we offer both store credits and exchanges. LORA offers an E-GIFTCARD for the return amount which will never expire. Once a store credit has been processed this is unable to be reversed for a refund of alternative return method.
Please allow 5-7 business days for returns processing once your return orders arrival back to our warehouse.
Please use our return portal on our website. Please note exhanges are not gauranteed and is dependent on stock at the time of return.